Shipping and Returns

Shipping Policy

We aim to ship all items as soon as payment is cleared. This means that items ordered and paid for by 12 noon (UK time) Monday-Friday are usually dispatched on the same day. Items ordered and paid for after 12 noon or over the weekend are sent on the next working day.

The total weight of your order will be increased by 15% to allow for the weight of the packaging.

We never charge excessive amounts for postage and packaging. Our P&P charges are made up of the Royal Mail charge for the service plus a small contriubtion towards the packaging materials, plus VAT, which we are legally obliged to charge.

PLEASE NOTE: that orders are often too big for standard letterboxes.

UK Destinations

Free Postage and Packaging (P&P)

Customers selecting this postage method will have their order sent by Royal Mail 1st class post or, where the goods weigh more than 2kg, by Royal Mail tracked service. Delivery will be in 1-4 working days but may take up to 10 working days.

Fully Tracked P&P

Customers may select Royal Mail's tracked service at an additional cost. Delivery takes 2-3 working days. A tracking number is emailed to the customer and the package is tracked at every point on its' journey from us to the destination.

Next Working Day P&P

Customers may select either Royal Mail special Delivery or Next Day Courier at an additional cost. Delivery could be made up to 5pm on the next working day. A tracking number is emailed to the customer and the package is tracked at every point on its' journey from us to the destination.

International Destinations

Orders weighing under 2kg

Orders will be sent by Royal Mail Airmail Small Packet. A P&P (Postage and Packaging) charge will be made based upon the weight of the order. Delivery to European destinations is normally 3-5 working days. Delivery to anywhere else in the world is normally within 10 working days. These timescales are not guaranteed, and orders may take up to 25 working days to arrive.

A P&P upgrade may be purchased by customers to Royal Mail's International Signed For Airmail service. A tracking number will be emailed to the customer. This tracking number can be used both on Royal Mail and within the destination country postal service.

Customers in the following destinations will always be charged for International Signed For service due to ongoing issues with delivery to those destinations:

Afghanistan, Africa (all countries), Albania, Armenia, Azerbaijan, Bangladesh, Bhutan, Bulgaria, Croatia, Cyprus, Georgia, Greece, India, Italy, Kazakhstan, Korea (North and South), Kyrgyzstan, Maldives, Malta, Moldova, Mongolia, Nepal, Netherlands, Pakistan, Romania, Sri Lanka, Tajikistan, Turkey, Turkmenistan, Uzbekistan

This list is subject to revision without notice.

Orders weighing over 2kg

Orders will be sent by courier. A P&P (Postage and Packaging) charge will be made based upon the weight of the order. Delivery timescales can be up to 10 working days. A tracking number will be emailed to the customer.

Lost or Missing Orders Policy

We always send a dispatch notification on the day on which items are dispatched. We always obtain proof of posting or dispatch.

Packages are often too big to fit through a standard letterbox. If you suspect your order is missing or lost in the post, please contact your local postal office BEFORE contacting us. It is entirely likely that your package could not be delivered and is awaiting your collection

Within the UK

Royal Mail do not consider items of 1st class post to be lost until 15 working days after posting. Should your order be lost in the post, we have to wait until this time has elapsed before we can instigate a claim for the lost package. We always send a replacement, stock permitting, at the same time as we open a claim. Where stock does not permit a replacement to be sent, a full refund will be issued.

For tracked postal items, claims may be made after 3 working days. For next working day items, claims may be made on the day after delivery was due. We always send a replacement, stock permitting, at the same time as we open a claim. Where stock does not permit a replacement to be sent, a full refund will be issued.

Outside the UK

Royal Mail and destination country Postal Services do not consider any Airmail items to be lost until 25 working days after posting. Should your order be lost in the post, we have to wait until this time has elapsed before we can instigate a claim for the lost package. We always send a replacement, stock permitting at the same time as we open a claim. Where stock does not permit a replacement to be sent, a full refund will be issued.

For courier items, claims may be made as soon as the loss is established. We always send a replacement, stock permitting at the same time as we open a claim. Where stock does not permit a replacement to be sent, a full refund will be issued.

Returns Policy

We aim to offer a 100% Satisfaction Guaranteed service.

Faulty or Damaged Items

In the unlikely event that your item is faulty or is damaged during transit, please contact us within 7 days (maximum) of receipt. We will ask you to send the item back to us within another 7 days (maximum). We will ask you to use the original packaging to prevent any further damage and we will ask you to send it back to us by a trackable method (ie Royal Mail recorded delivery). Upon receipt of the return we will happily provide you with either a replacement or a full refund. We will also refund, in full, the cost of posting the item back to us.

All Other Returns

UK Customers

You are entitled to a 7 day cooling-off period under the Distance Selling Regulations. This means that, if you decide you do not want your items for any reason (other than faulty or damaged goods), you must tell us, in writing, within 7 days (maximum) of receiving your item that you do not want it. You will be asked to return the item to us within another 7 days (maximum) and in the same condition you received it in.

You are asked to return items to us by a postal service which includes sufficient insurance to cover loss or damage and we recommend that you use a tracking method such as recorded delivery. Please remember that items may be fragile so make sure that they are re-packed in the original packaging material (where possible) to prevent damage in transit. Failure to adhere to this condition may result in transit damage and this will result in a partial refund.

Refunds will be made via PayPal upon receiving the returned goods.

The cost of returning the items to us is the responsibility of the customer and this will NOT be refunded.

Outside UK Customers

If you decide you do not want your items for any reason (other than faulty or damaged goods), you must tell us, in writing, within 7 days (maximum) of receiving your item that you do not want it. You will be asked to return the item to us within another 14 days (maximum) and in the same condition you received it in.

You are asked to return items to us by a postal service which includes sufficient insurance to cover loss or damage and we recommend that you use a tracking method such as International Signed For delivery. Please remember that items may be fragile so make sure that they are re-packed in the original packaging material (where possible) to prevent damage in transit. Failure to adhere to this condition may result in transit damage and this will result in a partial refund.

Refunds will be made via PayPal upon receiving the returned goods.

The cost of returning the items to us is the responsibility of the customer and this will NOT be refunded.