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Cancellations and Returns

The Distance Selling Regulations provide consumers with the right to a 'cooling-off' period to allow you to change your mind. Under these regulations, you have the right to cancel your order within 14 days of delivery (starting the day after you receive the goods) and to return the goods for a refund.

The Distance Selling Regulations do not apply to businesses nor to individuals who are trading or acting as a trader (buying goods to re-sell for profit) because no-one is the 'Consumer'. This means there is no 'cooling-off' period and the order cannot be cancelled once processed.

Cancelling before dispatch

Regardless of whether you are a consumer, business or trader, we are happy to cancel any order before dispatch. Contact us using the contact us opotion or by email at info@guysmagnets.com and we will cancel the order and initiate a refund. Please include the full name which your account is set up in, your address and your order number.

Cancelling after dispatch (Distance Selling Regulations)

Send us an email at info@guysmagnets.com within 14 days of receiving your goods stating that you wish to cancel the order. Please include the full name in which your account is set up, your address and order number. We are always trying to improve our customer service and product range and, therefore, it would be helpful if you could also include a brief explanation as to why you are cancelling your order.  All products must be returned in their original packaging and in re-saleable condition. Failure to adhere to this requirement may result in transit damage in which instance the goods will not longer be in saleable condition. In these circumstances, no refund will be given and the goods will remain your property and will be made available for you or your agent or courier to collect at your convenience.

  • The cost of returning the item to us is the responsibility of the customer and this will NOT be refunded.
  • We do not accept underpaid postage items so you must ensure that you pay sufficient postage for the return to be delivered.
  • Failure to re-use the original package may result in transit damage.
  • We recommend that that you use a registered delivery/postal service for your own security and peace of mind.

Refunds are only issued upon receipt of the returned goods. The address to send returns to is:

Guy's Magnets Ltd
7 Couch
Devizes
SN10 1EB
UK

Faulty or Damaged Items

In the extremely unlikely event that your item is damaged during transit or is faulty, we will, at our option, make good any shortage or replace any damaged of faulty goods or refund you to the amount you paid for the product provided that you notify us of the problem, by email, within 14 days of delivery of the goods. Nothing in this clause affects your Statutory Rights. Please send us an email at info@guysmagnets.com and please provide details of the exact nature of the damage or fault. It would assist us if you would also send photographs of the damage or fault. We may, while deciding the best course of action, contact you by telephone or email for further information. We will also contact you to notify as to how the problem is to be resolved.

In the event of a manufacturing defect, we may, at our decision, ask you to return the goods to us by recorded delivery. In this, and only in this instance, will the postage charge be refunded by us.