Delivery & Returns

We aim to ship all items as soon as payment is cleared. This means that items ordered and paid for by 12 noon (UK time) Monday-Friday are usually dispatched on the same day. Items ordered and paid for after 12 noon or over the weekend are sent on the next working day.

Please note that same day dispatch cut off of 12 noon is caused by the collecting couriers arriving at about 12:30pm Monday-Friday. 

We never charge excessive amounts for postage and packaging. Our P&P charges are made up of the Royal Mail charge for the service plus a small contribution towards the packaging materials, plus VAT, which we are legally obliged to charge.

PLEASE NOTE: that orders are often too big for standard letterboxes.

EU customers and Brexit

You are will be required to pay import VAT (tax) at your local rate to your postal delivery service before any goods are delivered.

Since 2021 you have not been charged British VAT (at 20%) on any purchases, however, with effect from 1 January 2022, the rules regarding importing from outside the EU changed and import VAT is now payable on any value of goods imported into the EU. This is separate to any tariff which may or may not be chargeable on the goods due to their country of origin.

Please also note that we are legally required to declare the correct value of your purchase which is used to calculate the tax and any tariff duty.

Failure to pay the import charges will result in the goods being returned to the UK - PLEASE READ OUR TERMS AND CONDITIONS FOR HOW THIS WILL AFFECT ANY REFUNDS.

UK Destinations

Free Postage and Packaging (P&P)

Orders under £5.00 are sent by Standard 2nd Class post which is a 2-3 working day service (approximately).  Orders between £5.00 and £99.99 are sent by Royal Mails Tracked 48 which is a 2-3 working day service (approximately).  Orders over £100.00 are sent by courier on a 2-3 working day service.

Next Working Day P&P

Customers may select either Royal Mail special Delivery or Next Day Courier (we currently use DHL) at an additional cost. Delivery could be made up to 6pm on the next working day. A tracking number is emailed to the customer and the package is tracked at every point on its' journey from us to the destination.

International Destinations

***EU Customers***

Please note there are significant delays in shipping from the UK to: Italy, Spain, Portugal, Greece and Netherlands. This has been caused by significant delays with processing imports from the UK through customs

Orders weighing under 2kg

Orders will be sent by Royal Mail Standard International (formerly Airmail). The P&P (Postage and Packaging) charge will be made and is dependent upon the weight of the order including packaging. Delivery to Western European destinations is normally 3-5 working days. Delivery to Eastern European destinations is 5-10 working days,  Delivery to anywhere else in the world is normally within 5-15 working days. These timescales are not guaranteed, and orders may take up to 25 working days to arrive.

A P&P upgrade may be purchased by customers to Royal Mail's International Signed, International Tracked or International Tracked & Signed services. A tracking number will be emailed to the customer. This tracking number can be used both on Royal Mail and within the destination country postal service.  These are often faster than the standard International post.

Customers in the following destinations will always be charged for International Signed, International Tracked or International Tracked & Signed depending upon the services available in their country:

Afghanistan, Africa (all countries), Albania, Armenia, Azerbaijan, Bangladesh, Bhutan, Bulgaria, Croatia, Cyprus, Georgia, Greece, India, Italy, Kazakhstan, Korea (North and South), Kyrgyzstan, Maldives, Malta, Moldova, Mongolia, Nepal, Netherlands, Pakistan, Romania, Sri Lanka, Tajikistan, Turkey, Turkmenistan, Uzbekistan

This list is subject to revision without notice.  These enhanced delivery charges are made due to ongoing delivery issues in these countries.

Orders weighing over 2kg

Orders will be sent by courier. A P&P (Postage and Packaging) charge will be made based upon the weight of the order. Delivery timescales can be up to 10 working days. A tracking number will be emailed to the customer.

For some destinations, we are not able to set up an automatic postage price, in these instances, you will not be able to complete your order and you will need to contact us for a shipping quotation.

Returns and Cancellations policy

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (formerly the Distance Selling Regulations) provide consumers with the right to a 'cooling-off' period to allow you to change your mind. Under these regulations, you have the right to cancel your order, without explanation, within 14 days of delivery (starting the day after you receive the goods) and to return the goods for a refund within a further 14 days (28 days in total). The Regulations do not apply to businesses nor to individuals who are trading or acting as a trader (buying goods to re-sell for profit) because no-one is the 'Consumer'. This means there is no 'cooling-off' period and the order cannot be cancelled once processed.

Cancelling before dispatch

Regardless of whether you are a consumer, business or trader, we are happy to cancel any order before dispatch. Contact us using the contact us option or by email at info@guysmagnets.com and we will cancel the order and initiate a refund. Please include the full name which your account is set up in, your address and your order number. Please note that we have a 12 noon cut off for same day dispatch and requests for cancellation which are received less than 30 minutes prior to this may be too late to be stopped.

Cancelling after dispatch (Distance Selling Regulations)

Send us an email at info@guysmagnets.com or use the Contact Form within 14 days of receiving your goods stating that you wish to cancel the order. Please include the full name in which your account is set up, your address and order number. We are always trying to improve our customer service and product range and, therefore, it would be helpful if you could also include a brief explanation as to why you are cancelling your order. All products must be returned in their original packaging and in re-saleable condition. Failure to adhere to this requirement may result in transit damage in which instance the goods will not longer be in saleable condition. In these circumstances, no refund will be given and the goods will remain your property and will be made available for you or your agent or courier to collect at your convenience.

• The cost of returning the item to us is the responsibility of the customer and this will NOT be refunded.
• Where international (including EU) customers have failed to pay import duties or taxes leading to the postal carrier returning goods to us, your P&P will NOT be refunded - see our TERMS AND CONDITIONS for full details.
• We do not accept underpaid postage items so you must ensure that you pay sufficient postage for the return to be delivered.
• Failure to re-use the original package may result in transit damage.
• We recommend that that you use a registered delivery/postal service for your own security and peace of mind.
• Any refund will include the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

Refunds are only issued upon receipt of the returned goods. The address to send returns to is:

Guy's Magnets Ltd
Unit 11 Bath Road Business Centre
Bath Road
Devizes
SN10 1EB
UK

Faulty or Damaged Items

In the extremely unlikely event that your item is damaged during transit or is faulty, we will, at our option, make good any shortage or replace any damaged of faulty goods or refund you to the amount you paid for the product provided that you notify us of the problem, by email, within 14 days of delivery of the goods. Nothing in this clause affects your Statutory Rights. Please send us an email at info@guysmagnets.com and please provide details of the exact nature of the damage or fault. It would assist us if you would also send photographs of the damage or fault. We may, while deciding the best course of action, contact you by telephone or email for further information. We will also contact you to notify as to how the problem is to be resolved.

In the event of a manufacturing defect, we may, at our decision, ask you to return the goods to us by recorded delivery. In this, and only in this instance, will the postage charge be refunded by us.