Making a purchase
Making a purchase could not be easier. Just browse our catalogue, click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on Checkout and you will be ased for a few details that we need to be able to fulfill your order. We accept credit card, UK debit card and PayPal payments online.
If you are shopping from outside the UK your credit card company or PayPal will convert the transaction to your own currency.
We reserve the right to change prices, descriptions, modify, or substitute products without notice.
Any orders received represents an offer to buy products indicated by you, this is not a binding contract until acceptance of the order and we have shipped the goods. This means that if the price, description or any other information about the product is incorrect, Guy's Magnets shall not be obliged to sell you the product.
Out of stock items
If your item is not in stock you will always be emailed to notify you that the item is temporarily unavailable. You will be offered the option to back order the goods, amend the order or to cancel the order for a full refund if you wish.
Non-EU VAT registered business customers and UK and EU Residents - Our catalogue prices include VAT at the current rate of 20%, however, you may opt to display the prices without VAT by selecting the button at the top of the page.
VAT registered customers within the EU - If you have a valid UK VAT number or EU equivalent, you may enter this into your account during the set up process. This is verified with the VIES website. You may opt to display the prices with or without VAT by selecting the button at the top of the page. VAT will not be charged on orders to any customer in any EU member state except those in the UK.
For customers outside the EU - If, during the account set up process, you enter and address outside the EU. VAT is not chargeable and the price on our website will be shown excluding UK VAT.
Credit and Debit card security
Credit and Debit Card payments are taken via PayPal. PayPal use Thawte 2048 bit encryption systems. Full 128-bit encryption is used between the brower and the PayPal server. Where credit or debit card information is provided by fax, telephne or email, we will still process the payment via PayPal.
The Distance Selling Regulations provide consumers with the right to a 'cooling-off' period to allow you to change your mind. Under these regulations, you have the right to cancel your order within 14 days of delivery (starting the day after you receive the goods) and to return the goods for a refund.
The Distance Selling Regulations do not apply to businesses nor to individuals who are trading or acting as a trader (buying goods to re-sell for profit) because no-one is the 'Consumer'. This means there is no 'cooling-off' period and the order cannot be cancelled once processed.
Cancelling before dispatch
Regardless of whether you are a consumer, business or trader, we are happy to cancel any order before dispatch. Contact us using the contact us opotion or by email at firstname.lastname@example.org and we will cancel the order and initiate a refund. Please include the full name which your account is set up in, your address and your order number.
Cancelling after dispatch (Distance Selling Regulations)
Send us an email at email@example.com within 14 days of receiving your goods stating that you wish to cancel the order. Please include the full name in which your account is set up, your address and order number. We are always trying to improve our customer service and product range and, therefore, it would be helpful if you could also include a brief explanation as to why you are cancelling your order. All products must be returned in their original packaging and in re-saleable condition. Failure to adhere to this requirement may result in transit damage in which instance the goods will not longer be in saleable condition. In these circumstances, no refund will be given and the goods will remain your property and will be made available for you or your agent or courier to collect at your convenience.
Refunds are only issued upon receipt of the returned goods. The address to send returns to is:
Guy's Magnets Ltd
26 Evans Business Centre
Hampton Park West